At GB, every piece is handcrafted with care, and we take pride in the quality of our products. Please read our policy carefully before placing an order.

1. No Refund Policy

  • We do not offer refunds on any purchases.
  • Once an order is placed, it cannot be refunded under any circumstances.

2. Size Exchange

  • Customers may request a size exchange, subject to product availability.
  • Exchange requests must be made within 3 days of delivery by contacting our support team.
  • Exchange pieces will be processed as per our shipping timeline, as all pieces are made to order.
  • The customer is responsible for return shipping costs, unless the product received was defective or incorrect.
  • Exchanges or returns will only be processed after discussion on email. Any outfits sent without prior discussion on mail will not be accepted.
  • Please note that products once exchanged are not eligible for a second exchange or return.
  • Products purchased on clearance sale will not be eligible for return or exchanges and are considered final sale.
  • All exchange/return requests must be communicated via email. 

3. Credit Note

  • In cases where a size exchange is not possible due to unavailability, we will issue a credit note for the value of your purchase.
  • The credit note will be valid for 12 months (1 year) from the date of issue and can be used towards any future purchase on our website.

4. Conditions for Exchange / Credit Note

  • Products must be returned unused, unworn, and in their original condition with all tags intact.
  • Items showing signs of wear, damage, or alteration will not be accepted.
  • Custom-made or personalized products are not eligible for exchange or credit notes.

5. Cancellations :

As a policy, we do not offer cash refunds. In case of cancellation, please mail us within 12 hours of placing the order. Cancellations after this period would be contingent on the status of the order. A credit note of the full order value will be mailed to you, with a validity period of twelve months.

6. Contact Us

To initiate an exchange or request a credit note, please reach out to us at: info@garimabhadra.com